Refunds

When you can withdraw

If you are a consumer, you may withdraw from a contract made with us at a distance within 14 days, without giving any reason.

The 14 days run from the day the contract was made: the day you opened your account, or the day you bought a pack of Credits. Each purchase has its own 14 days.

What you get back

Credits still on your balance are refunded, at the price you paid for them. A pack of 500 Credits costs USD 5, so an unused Credit from it is worth USD 0.01; a pack of 2,500 Credits costs USD 20, so an unused Credit from it is worth USD 0.008.

Credits you have already spent are not refunded. Before you pay, we ask you to agree that we start straight away and to acknowledge that you lose the right of withdrawal for whatever you use in the meantime. That consent is what makes an immediate plan or invitation possible.

An example: you buy 500 Credits for USD 5, generate one party plan (300 Credits) and then change your mind. You have 200 Credits left, so we refund USD 2.

How to withdraw

Send us a clear statement that you are withdrawing. An email to contact@party-mind.com is enough. You can also write to Code Craze - Krystian Dębecki, Farna 11, 05-660 Warka, Poland.

Tell us:

• your name,
• the email address on your account,
• the date of the purchase you are withdrawing from,
• that you are withdrawing from the contract.

You do not have to use the form below, but you may. To keep the deadline it is enough to send the statement before the 14 days are up.

What happens next

We confirm that we received your statement, by email. We refund within 14 days of receiving it, to the same payment method you used, and you pay nothing for the refund.

The refunded Credits are removed from your balance. If you had already spent more than you are keeping, your balance can end up below zero; you cannot spend Credits while it is, and buying a pack clears it.

Model withdrawal form

Copy this, fill it in and send it to contact@party-mind.com.

To Code Craze - Krystian Dębecki, Farna 11, 05-660 Warka, Poland, contact@party-mind.com:

• I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract for the following service: purchase of Credits on PartyMind / the PartyMind account(*)
• Date the contract was made: ..............................
• Name of consumer(s): ..............................
• Address of consumer(s): ..............................
• Email address on the PartyMind account: ..............................
• Signature of consumer(s) (only if this form is sent on paper): ..............................
• Date: ..............................

(*) Delete as appropriate.

This is not the same as a complaint

Withdrawal is for changing your mind, within 14 days, no reason needed. A complaint is for something that does not work as promised — there the deadline is much longer and we fix, reduce the price or refund. Section 8 of the Terms of Service explains how a complaint works.

Deleting your account is also not withdrawal

Deleting your account ends the service for the future and removes your data. It does not give you your money back, and unused Credits are lost. If you want a refund, withdraw first, then delete the account.